Contact

Our goal is to provide knowledgeable and responsive service in whichever way is most convenient to you!

We can help you:

  • Change your payment
  • Find out your account balances
  • Make a prepayment
  • Convert from an adjustable rate to a fixed rate
  • Discuss options for additional funds
  • Answer any of your questions
MyRMG

Looking to stay informed with your RMG mortgage information?

Register or login to see:

✓ Annual Statements
✓ Tax Letters
✓ Mortgage Information

Go to MyRMG

Simply contact us using any of the following methods:
Phone: 866 809 5800 (toll-free)
Fax: 866 371 0132 (toll-free)
Mail: RMG Mortgages Servicing Centre
P.O. Box 351, STN C
Kitchener, ON N2G 3Y9
Send us a message: Submit your inquiry here
Hours of operation: 8am – 8pm

Resolving Customer Complaints

As a RMG Mortgages Client you have come to expect a high level of customer service. If you have a complaint regarding our service or policy, we have created a complaint resolution process that is effective and efficient. Every employee who receives a complaint is expected to take ownership and ensure that your complaint is resolved quickly. Please click here to find out more.