Customer Information & Forms

Our goal is to provide knowledgeable and responsive service in whichever way is most convenient to you!

We can help you:

  • Change your payment
  • Find out your account balances
  • Make a prepayment
  • Convert from an adjustable rate to a fixed rate
  • Discuss options for additional funds
  • Answer any of your questions

Looking to stay informed with your RMG mortgage information?

Register or login to see:

✓ Annual Statements
✓ Tax Letters
✓ Mortgage Information

Go to MyRMG

Self-Service Forms

Many account changes can be requested by using our self-service forms.

Access forms here

Service Fees

The full listing of RMG service fees effective March 31, 2015.

View service fees here


Questions about any of the products or services we offer?

Find answers here

Simply contact us using any of the following methods:
Phone: 866 809 5800 (toll-free)
Fax: 866 371 0132 (toll-free)
Mail: RMG Mortgages Servicing Centre
P.O. Box 351, STN C
Kitchener, ON N2G 3Y9
Send us a message: Submit your inquiry here
Hours of operation: 8am – 8pm

Resolving Customer Complaints

As a RMG Mortgages Client you have come to expect a high level of customer service. If you have a complaint regarding our service or policy, we have created a complaint resolution process that is effective and efficient. Every employee who receives a complaint is expected to take ownership and ensure that your complaint is resolved quickly.

Please click here to find out more.


200 King Street West, Suite 400
Toronto, ON M5H 3T4
855 785 7799


1400-1140 West Pender Street
Vancouver, BC V6E 4G1
866 809 5800