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Our goal is to provide every RMG Mortgages homeowner with outstanding customer service. RMG recognizes that issues may arise and believe it important to resolve your complaints quickly and accurately with the utmost courtesy. We empower all our employees to take ownership of any complaint they receive and see it through to resolution.
Here’s what to expect from our complaint resolution process.
Talk to us
1
Talk to a customer service agent.
Contact us by:
Phone: 1-866-809-5800
Email: mortgagesupport@rmgmortgages.ca
Fax: 1-866-371-0132
Mail: RMG Mortgages Servicing Centre PO Box 351 STN C Kitchener, ON N2G 3Y9
Contact us by:
Phone: 1-866-809-5800
Email: mortgagesupport@rmgmortgages.ca
Fax: 1-866-371-0132
Mail: RMG Mortgages Servicing Centre PO Box 351 STN C Kitchener, ON N2G 3Y9
Manager/Escalation Officer
2
If you feel your concerns are not adequately addressed, you may ask for manager or escalation officer involvement.
At this step, you will be asked to provide the following information:
At this step, you will be asked to provide the following information:
- Full name
- Mortgage number
- Contact information
- Nature of concern
Escalation to a Senior Leader
3
If your concern remains unresolved, we would ask that you escalate your complaint in writing to the senior leader who is responsible for the resolution of issues impacting our homeowners:
Director, Contact Centre Operations
Email: mortgagesupport@rmgmortgages.ca
Mail: RMG Mortgage Servicing Centre PO Box 351 STN C Kitchener, ON N2G 3Y9
Director, Contact Centre Operations
Email: mortgagesupport@rmgmortgages.ca
Mail: RMG Mortgage Servicing Centre PO Box 351 STN C Kitchener, ON N2G 3Y9
Talk to us
1
Talk to a customer service agent.
Contact us by:
Phone: 1-866-809-5800
Email: mortgagesupport@rmgmortgages.ca
Fax: 1-866-371-0132
Mail: RMG Mortgages Servicing Centre PO Box 351 STN C Kitchener, ON N2G 3Y9
Contact us by:
Phone: 1-866-809-5800
Email: mortgagesupport@rmgmortgages.ca
Fax: 1-866-371-0132
Mail: RMG Mortgages Servicing Centre PO Box 351 STN C Kitchener, ON N2G 3Y9
Manager/Escalation Officer
2
If you feel your concerns are not adequately addressed, you may ask for manager or escalation officer involvement.
At this step, you will be asked to provide the following information:
At this step, you will be asked to provide the following information:
- Full name
- Mortgage number
- Contact information
- Nature of concern
Escalation to a Senior Leader
3
If your concern remains unresolved, we would ask that you escalate your complaint in writing to the senior leader who is responsible for the resolution of issues impacting our homeowners:
Director, Contact Centre Operations
Email: mortgagesupport@rmgmortgages.ca
Mail: RMG Mortgage Servicing Centre PO Box 351 STN C Kitchener, ON N2G 3Y9
Director, Contact Centre Operations
Email: mortgagesupport@rmgmortgages.ca
Mail: RMG Mortgage Servicing Centre PO Box 351 STN C Kitchener, ON N2G 3Y9